Five Stars to Freefall – Part 1

Story code: ST-001069

Part 1: The Avalanche

Chloe twisted the brass deadbolt on the glass front door of the Little Scholars Reading Clinic, leaning her forehead against the cool pane. Behind her, the office phone chirped its shrill, endless electronic tone for the fourteenth time in an hour. She did not turn around to answer it. The digital clock on the receptionist desk glowed bright red, displaying three in the afternoon, a time when the waiting area should have been overflowing with restless first-graders and exhausted parents. Instead, the room was perfectly, suffocatingly empty.

The exodus had begun at noon. Mrs. Gable had called first, her tone clipped and unusually cold, canceling seven-year-old Liam’s phonics session without explanation. Five minutes later, the Peterson twins’ father had left a frantic voicemail demanding a full refund for the rest of the semester. By one o’clock, the digital calendar on Chloe’s tablet was a sea of red canceled blocks.

The phone finally stopped ringing. A second later, the voicemail alert beeped, echoing in the quiet lobby. Chloe pushed herself away from the door and walked slowly to the desk. Her hands shook as she pressed the flashing button.

“You are a disgusting human being,” a woman’s voice hissed from the speaker. The voice was distorted, vibrating with unhinged rage. “You belong in a cell. Stay away from our children.”

Chloe slammed her hand onto the delete button. Her chest tightened, pulling her breath short. She stood in the center of the colorful room, surrounded by alphabet posters and bright blue beanbag chairs, feeling entirely unmoored. It made no sense. She had run this clinic for four years with a spotless record, dedicating her life to helping dyslexic children catch up to their peers. Now, invisible strangers were screaming at her through the answering machine.

She dropped into her desk chair and woke her laptop. If the phone was ringing this much, the source had to be online. She clicked over to her business page. Her stomach dropped. The bright gold banner that usually proudly displayed a 4.9-star average was gone. In its place sat a dismal 1.4, flanked by a graph that showed a vertical red spike of new reviews. Over two hundred of them had been posted in the last three hours.

She scrolled down, reading the venomous text blurring across her screen.

“Total fraud.”
“We know the truth now.”
“Shut this place down before she hurts someone.”
“Like father, like daughter.”

Chloe paused her scrolling. She stared at the last comment, her mind snagging on the words. She tried to dismiss it as a random insult, focusing instead on the sheer volume of the attack. It had to be a competitor, she told herself. A malicious bot network hired by the new tutoring franchise that had opened three towns over. Or perhaps her network had been hacked, her domain hijacked to point to some horrible viral scam. She opened a new tab to check her local community forum, hoping to find a warning about a cyber attack.

The page refused to load. Her internet connection had completely stalled out.

The landline rang again. Chloe flinched. She reached forward and yanked the telephone cord directly out of the wall jack. The silence that rushed back into the room was heavy and suffocating.

She needed to leave. She needed to go home, lock her own doors, and figure out how to contact a lawyer or the police to trace the IP addresses of the reviewers. She grabbed her purse from the bottom drawer and shoved her laptop inside. The sun outside was beginning to dip, casting long, distorted shadows across the clinic’s parking lot. She walked toward the front door, her keys jingling loudly in the quiet space.

She never made it to the handle.

A deafening crash exploded through the clinic. The large front window shattered inward, sending a glittering wave of jagged glass cascading over the reception desk and onto the industrial carpet. Chloe screamed, throwing her arms over her head as she threw herself to the floor. Shards rained down around her, pinging against the metal desk and slicing into the vinyl beanbag chairs.

For a long moment, the only sound was the chaotic tinkling of settling glass and her own ragged breathing. A cold wind swept into the clinic through the jagged hole, carrying the distant sound of accelerating tires squealing down the pavement.

Chloe kept her head down, waiting for a second impact. When nothing came, she slowly lowered her arms and pushed herself up onto her knees.

Resting in the center of the shattered glass, just inches from her knee, was a heavy red landscaping brick. It was tied with a thick piece of twine. Bound tightly around the center of the brick was a piece of crumpled printer paper.

Her hands trembled as she reached out. She snapped the twine and peeled the paper flat against her thigh.

It was a printed screenshot of a video player, paused mid-frame. The text above the video was a tangled mess of angry hashtags and bold, condemning red text demanding justice. But Chloe did not read the text. Her eyes were locked completely on the face in the center of the frame. The man was older now, the gray in his beard thicker, his eyes darker and harder, but the features were unmistakable. It was the face of the man she had cut out of her life three years ago.

He was staring directly into the camera.

Chloe twisted the brass deadbolt on the glass front door of the Little Scholars Reading Clinic, leaning her forehead against the cool pane. Behind her, the office phone chirped its shrill, endless electronic tone for the fourteenth time in an hour. She did not turn around to answer it. The digital clock on the receptionist desk glowed bright red, displaying three in the afternoon, a time when the waiting area should have been overflowing with restless first-graders and exhausted parents. Instead, the room was perfectly, suffocatingly empty.

The exodus had begun at noon. Mrs. Gable had called first, her tone clipped and unusually cold, canceling seven-year-old Liam’s phonics session without explanation. Five minutes later, the Peterson twins’ father had left a frantic voicemail demanding a full refund for the rest of the semester. By one o’clock, the digital calendar on Chloe’s tablet was a sea of red canceled blocks.

The phone finally stopped ringing. A second later, the voicemail alert beeped, echoing in the quiet lobby. Chloe pushed herself away from the door and walked slowly to the desk. Her hands shook as she pressed the flashing button.

“You are a disgusting human being,” a woman’s voice hissed from the speaker. The voice was distorted, vibrating with unhinged rage. “You belong in a cell. Stay away from our children.”

Chloe slammed her hand onto the delete button. Her chest tightened, pulling her breath short. She stood in the center of the colorful room, surrounded by alphabet posters and bright blue beanbag chairs, feeling entirely unmoored. It made no sense. She had run this clinic for four years with a spotless record, dedicating her life to helping dyslexic children catch up to their peers. Now, invisible strangers were screaming at her through the answering machine.

She dropped into her desk chair and woke her laptop. If the phone was ringing this much, the source had to be online. She clicked over to her business page. Her stomach dropped. The bright gold banner that usually proudly displayed a 4.9-star average was gone. In its place sat a dismal 1.4, flanked by a graph that showed a vertical red spike of new reviews. Over two hundred of them had been posted in the last three hours.

She scrolled down, reading the venomous text blurring across her screen.

“Total fraud.”
“We know the truth now.”
“Shut this place down before she hurts someone.”
“Like father, like daughter.”

Chloe paused her scrolling. She stared at the last comment, her mind snagging on the words. She tried to dismiss it as a random insult, focusing instead on the sheer volume of the attack. It had to be a competitor, she told herself. A malicious bot network hired by the new tutoring franchise that had opened three towns over. Or perhaps her network had been hacked, her domain hijacked to point to some horrible viral scam. She opened a new tab to check her local community forum, hoping to find a warning about a cyber attack.

The page refused to load. Her internet connection had completely stalled out.

The landline rang again. Chloe flinched. She reached forward and yanked the telephone cord directly out of the wall jack. The silence that rushed back into the room was heavy and suffocating.

She needed to leave. She needed to go home, lock her own doors, and figure out how to contact a lawyer or the police to trace the IP addresses of the reviewers. She grabbed her purse from the bottom drawer and shoved her laptop inside. The sun outside was beginning to dip, casting long, distorted shadows across the clinic’s parking lot. She walked toward the front door, her keys jingling loudly in the quiet space.

She never made it to the handle.

A deafening crash exploded through the clinic. The large front window shattered inward, sending a glittering wave of jagged glass cascading over the reception desk and onto the industrial carpet. Chloe screamed, throwing her arms over her head as she threw herself to the floor. Shards rained down around her, pinging against the metal desk and slicing into the vinyl beanbag chairs.

For a long moment, the only sound was the chaotic tinkling of settling glass and her own ragged breathing. A cold wind swept into the clinic through the jagged hole, carrying the distant sound of accelerating tires squealing down the pavement.

Chloe kept her head down, waiting for a second impact. When nothing came, she slowly lowered her arms and pushed herself up onto her knees.

Resting in the center of the shattered glass, just inches from her knee, was a heavy red landscaping brick. It was tied with a thick piece of twine. Bound tightly around the center of the brick was a piece of crumpled printer paper.

Her hands trembled as she reached out. She snapped the twine and peeled the paper flat against her thigh.

It was a printed screenshot of a video player, paused mid-frame. The text above the video was a tangled mess of angry hashtags and bold, condemning red text demanding justice. But Chloe did not read the text. Her eyes were locked completely on the face in the center of the frame. The man was older now, the gray in his beard thicker, his eyes darker and harder, but the features were unmistakable. It was the face of the man she had cut out of her life three years ago.

He was staring directly into the camera.


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