I Watched My Supervisor Pretend She Couldn’t Read an Appointment Card Until the Patient Missed Her Slot – Part 1
Story code: ST-000016 Part 1: The Card Said Everything Dana Pell looked straight at Elena Ruiz’s appointment card through the front desk glass and said, for the third time, that she still could not tell what it meant. Elena was already standing at the check-in window in our clinic waiting room with her purse strap … Read more