118 Seconds – Part 1
Story code: ST-001540 Part 1: 118 Seconds The digital timer in the top right corner of Maya’s monitor pulsed a harsh, neon crimson as it clicked to 118 seconds. The company mandated a strict two-minute Average Handle Time for all tier-one representatives, and her supervisor, Trent, was already pacing the narrow aisle behind her pod. … Read more